Last updated: July 12, 2026
Because our products are perishable, our returns policy differs from standard retail. Please read the terms below before making a purchase.
Our Freshness Guarantee
Every arrangement leaves our studio in peak condition. If your flowers arrive visibly damaged or begin to deteriorate within 24 hours of delivery under normal indoor conditions (kept away from direct sunlight and heat), we will send a replacement free of charge.
How to Make a Claim
- Contact us within 24 hours of delivery at hello@fleurstudio.co
- Include your order number and 2–3 clear photographs of the arrangement
- We will review and confirm your replacement or refund within one business day
Refund Timeline
| Resolution Type | Timeline |
|---|---|
| Replacement arrangement | Next available delivery slot |
| Store credit | Issued within 1 business day |
| Original payment refund | 3–5 business days via original payment method |
Non-Returnable Items
The following cannot be returned or exchanged:
- Arrangements that have been in conditions outside our care instructions (direct sun, heat above 30°C, near fruit)
- Custom or bespoke arrangements once work has begun
- Arrangements reported after the 24-hour window
- Gift cards and vouchers
Cancelled Orders
Orders cancelled more than 24 hours before the scheduled delivery date receive a full refund. Orders cancelled within 24 hours may be subject to a 20% preparation fee as flowers will have already been cut and conditioned.
Contact Us
For all returns, claims, or order queries: hello@fleurstudio.co or +84 28 1234 5678, Monday–Saturday 8am–7pm.