Last updated: July 12, 2026
Fleur Studio (“we”, “us”, or “our”) operates this website. This page explains what personal data we collect, how we use it, and the choices you have.
Information We Collect
When you place an order or contact us, we may collect: your name, email address, delivery address, phone number, and payment details. Payment information is processed by our payment provider and is never stored on our servers.
Automatically Collected Data
Like most websites, we collect standard log data when you visit — IP address, browser type, pages visited, and time spent. We also use cookies to keep your shopping cart active and to understand how visitors use the site.
How We Use Your Information
- Process and fulfil your orders
- Send order confirmations and delivery updates
- Respond to enquiries and support requests
- Send our monthly garden letter (only if you subscribed)
- Improve our website and services
Cookies
We use essential cookies (shopping cart, session) and optional analytics cookies. You can disable non-essential cookies in your browser settings at any time without affecting your ability to place an order.
Third Parties
We share data only with parties necessary to operate our service — our payment processor, shipping courier, and email platform. We do not sell your personal data to any third party.
Data Retention
Order records are retained for seven years to comply with tax and accounting obligations. You may request deletion of your account and associated data at any time, subject to our legal obligations.
Your Rights
You have the right to access, correct, or delete the personal data we hold about you. To make a request, contact us at hello@fleurstudio.co. We will respond within 30 days.
Changes to This Policy
We may update this policy from time to time. The “Last updated” date at the top of this page will reflect any changes. Continued use of the site after changes constitutes acceptance of the updated policy.